My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

Companies’ increasing reliance on AI chatbots isn’t making the customer alternative service alternative experience smarter. It’s just making it more infuriating.

Source: https://www.wired.com/story/ebike-delivery-missing-when-i-tried-to-recover-it-i-ended-up-in-chatbot-hell/