The 911 Calls Inside ICE Detention Centers

[Archival audio]: No, ma’am.

[Archival audio]: I need help, a UTA.

[Archival audio]: Are you in the prison?

[Archival audio]: Yeah. In jail, yeah, by name…

Dhruv Mehrotra: So the dispatcher called back. And when the dispatcher called back, a staff member answered the phone, and basically dismissed it, saying, “Look, sorry, we’re at a detention center, a detainee called 911.” And no ambulance was sent.

[Archival audio]: I’m sorry, we’re at a-

[Archival audio]: [Inaudible]

[Archival audio]: We’re a detention center, Stewart Detention Center, and the detainee called 911. I’m sorry.

[Archival audio]: OK, thank you.

Dhruv Mehrotra: And even in that call, you can hear this detainee kind of pleading in the background. So clearly this is a moment where someone thought that they needed medical care, and they weren’t able to get it, and they were prevented from getting it. And really, this is just one example, multiple family members of detainees told us the same thing. That their loved ones haven’t been able to get the care that they have needed, even in times when they believe that their loved one should have been brought to the hospital for a serious crisis.

Leah Feiger: Right, and like you said, you spoke to family members and you also spoke to immigration lawyers and experts to really fill in these gaps and contextualize what you found because you had the 911 calls and not that much more else. What were some of these gaps that they filled in for you?

Dhruv Mehrotra: We were careful not to treat the 911 data as the full story, because sometimes it’s just audio that we have, other times it’s just sort of a brief narrative of a medical emergency. So these calls only capture moments when emergencies were bad enough or visible enough for staff to pick up the phone and call. But experts and advocates are quick to point out that for every call there are likely many others that weren’t made. So in the conversations that we had with attorneys and families and formerly detained people, those conversations were crucial, they gave us the context that the records alone couldn’t. A woman named Mildred Pierre, her fiance is a double amputee who’s detained at Stewart. She told us that in the last month or so, he broke his prosthetic limbs in a fall. And he had to wait for days to be even seen by medical staff at Stewart. Another example is a woman named Kylie Chinchilla who said that her daughter, who’s a nursing student with scoliosis and also a detainee at Stewart, is often left sleeping on the floor in pain with parts of her face going numb. And her condition is getting worse and she’s in pain.

Leah Feiger: Let’s take a quick break. We’re going to be right back. And when we return, we’re going to look further into what has led to this increase in medical emergencies at ICE centers. When considering what factors have led to this increase in medical emergencies at ICE centers, overcrowding is one of the main ones. Dhruv, can you tell me how bad is it right now? And is this a direct result of the current administration’s immigration crackdown?